More on scams

A small token of appreciation from the Windows team
A clever scam

I got an email from the address ‘engage dot windows dot com’ offering me some nice screensaver photos and various other ‘useful’ links.  This is the first time I’ve ever had anything like this, and knowing that images can contain hidden pixels that try to instal malicious code, I was highly suspicious.  Oddly, I had just updated my screensaver photo with one of my own that I particularly liked, so I wasn’t interested in theirs.  I have Googled the link and whilst I haven’t had a ‘red alert’, I think this is a very clever scam.

Probably not a scam

I had reason to make a small insurance claim just before Christmas. Yesterday I got a phone call purporting to be from my insurance company regarding ‘my recent claim’.  Almost everyone has had such a call – usually a random attempt at ‘ambulance chasing’ – they hope to get a reimbursement of their expenses when they find a susceptible person.

I’d already confirmed some of my details when an alarm bell rang – they were calling me on my mobile number but had not even attempted to confirm their bona fides.  I said to them, ‘Hang on, what is the claim number you are calling about?’  ‘We can’t tell you that , Sir, it’s data protection, you know.’  Then they said, ‘You gave us a “memorable word”.  Can you tell us what it is?’  Well, I couldn’t remember it off the top of my head, and I asked them to call me back in ten minutes.  Her reply was ‘Don’t worry, Sir, we’ll send you a letter.’

The more I think about it, the more this smells.  They had phoned me on my mobile number and asked me for personal details but had told me absolutely nothing.  Luckily I had given them nothing that wasn’t in the public domain, but it would have been so easy to let something slip.

If they were genuine, it would have been easy for them to say that it was about a claim submitted on a certain date and give me part of the claim reference number, or part of the memorable word, before asking me for personal information.  Was it, or was it not a scam?  Even if I do get a letter (and so far I haven’t), I will never be sure.

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